Frequently Asked Questions

How long does shipping and processing take?

We process orders Mondays - Fridays. We use USPS for most of our shipments. USPS has an average time of 2-5 business days.

What is your return/exchange policy?

We offer a 30-day refund/exchange for products that arrive damaged. We ask that you send us a photo and include the order number to contact@kinrosshill.com

Can you tell me more about the candles themselves?

Natural Soy Wax
9oz. / 250g.
Even & Clean Burn
Lead Free Cotton Wick
Premium Essential Oils
At least 50 Hours Burn Time
Biodegradable Wooden Lid
Signature Gift Box with Satin Bow
Reusable Matte Glass Container